Frequently Asked Questions

Do you have any questions? We're here to help!

How do I book a business class flight on your website?

As an offline travel agency, we do not have a website for booking flights. To book a business class flight with us, you can reach out to one of our personal travel managers who will assist you in finding the best options and booking the flights.

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, American Express, and Discover, and more. We also accept bank transfers and other payment methods on request.

Can I book flights for multiple people or groups?

Absolutely, we can book flights for any number of people, whether it's for a group or an individual. We can also negotiate group discounts directly with the airlines for larger groups.

Can I make changes to my booking after it's been confirmed?

Yes, you can make changes to your booking after it has been confirmed. However, changes may be subject to airline fees and availability. Your personal travel manager will assist you in making any necessary changes.

What is your cancellation policy?

Our cancellation policy varies depending on the airline and the type of ticket purchased. Your personal travel manager will inform you of the specific cancellation policy for your ticket at the time of booking.

Can I get a refund if I cancel my business class flight?

Refund policies vary depending on the airline and the type of ticket purchased. Your personal travel manager will inform you of the specific refund policy for your ticket at the time of booking. In some cases, refunds may not be available, but we will work with you to find the best possible solution.

How many passengers can I book for at one time?

There is no limit to the number of passengers you can book for at one time. However, depending on the size of the group traveling, the ticket prices may vary due to seat availability.

Do you offer insurance?

At this time, we do not offer travel insurance. However, we recommend passengers purchase travel insurance from a reliable independent provider.

Can I book with miles through you guys?

Unfortunately, you cannot use airline miles directly with us. However, we do offer competitive prices and better availability than mileage award tickets offered by airlines.

How do I book the flights I want?

Once you have decided to book one of the flight options provided by your personal travel manager, they will send you a secure online payment form to complete. Your seats will then be reserved, and the prices will be secured once we receive the form back and the payment is processed.

How long after payment does it take for tickets to be issued?

It can depend on how busy we and the airlines are, but you will usually receive your e-tickets within 2 hours of payment. Your reservation will be immediately visible on your chosen airline's website as soon as the reservation is made.

Can I book for someone else if I am not flying?

Yes, you can book flights for someone else. However, you may be required to complete some security checks before payment can be completed.

Can we change our travel dates?

Tickets can be exchanged only if airlines allow us to do so. However, fees may apply.

What’s a split ticket?

A split ticket is one of the ways we can access lower fares. An example would be when we separate the domestic home legs away from the international legs of your journey. This can yield excellent prices, and all you have to do is connect with your international flight at your transit hub.

Is the price locked once I have reserved seats but yet paid?

The price is not guaranteed until the ticket is issued. We do our best to ensure that the prices quoted remain accurate, but prices can change until the ticket is issued. Once the ticket is issued, the price is locked in and any changes may incur additional fees.

What documents do I need to travel?

The required documents for travel vary depending on your destination, as well as your nationality and citizenship. We can provide general advice, but for more specific information, please check with the consulate or embassy of the countries you will be traveling to or through.

Can you provide a chauffeur service?

Yes, many airlines offer chauffeur services for their business class passengers, and we are happy to assist with arranging this service for you.

Do you take care of check-in prior to our flight?

As a travel agency, we do not handle the check-in process for flights. However, we can provide you with information on how to check-in online or in person, as well as other important details regarding your flight.

Why can I not find my booking on the airline's website?

There could be several reasons why you may not be able to find your booking on the airline's website. It could be due to a delay in the airline's system updating, or an error in the information you provided during the booking process. In any case, please contact your personal travel manager for assistance.

How do I find out about Covid requirements for my trip?

The Covid requirements for travel are constantly changing, and can vary depending on your destination and airline. We recommend checking the latest updates on government and airline websites, and consulting with your personal travel manager for the most up-to-date information.

What baggage allowance is included with my business class ticket?

The baggage allowance included with your business class ticket will depend on the airline and the specific fare you have booked. Your personal travel manager can provide you with the details of your baggage allowance.

Can I bring additional items on board, such as a laptop or coat?

Yes, you are generally allowed to bring additional items on board, such as a laptop or coat. However, please check with the airline's specific policies regarding carry-on items to ensure compliance.

What is the check-in process for business class flights?

The check-in process for business class flights is typically the same as for other classes, although some airlines may have dedicated check-in counters for business class passengers. You will need to present your travel documents, including your passport and any necessary visas or permits, and may need to check in any baggage you have.

What documents do I need to present at the airport?

You will need to present your travel documents, including your passport and any necessary visas or permits, as well as your boarding pass and any other required documentation such as a Covid test result or vaccination certificate.

What amenities are included with my business class ticket?

The amenities included with your business class ticket can vary depending on the airline and specific fare you have booked. However, common amenities include larger and more comfortable seats, in-flight entertainment, access to airport lounges, and higher quality food and drink options.

Can I request special meals or accommodations on board?

Yes, you can generally request special meals or accommodations on board, such as vegetarian or halal meals, wheelchair assistance, or additional pillows and blankets. Please inform your personal travel manager of any special requests at the time of booking.

What happens if my flight is canceled?

If your flight is canceled, we will work closely with the airline to locate new flights at the earliest possible convenience. We will keep you informed of any updates regarding your flight and assist with rebooking.

Why have the times of our return flights changed?

Occasionally, airlines may have to alter flight times for various reasons. If the altered times are not suitable due to prior schedules, we can find alternative flights that better fit your schedule.

Why did our reserved seats change from our original selection?

Airlines reserve the right to change seat reservations when passengers require specific seating due to physical needs or minors traveling with parents. However, we will do our best to ensure that your preferred seats are assigned to you.

Our flight is delayed and we cannot make the connecting flight!

If your flight is delayed and you cannot make the connecting flight, we will work with the airline to locate new flights to get you to your destination as soon as possible. However, please note that if your flights are separate tickets and not booked together, we cannot guarantee that we will be able to assist you in getting to your final destination

What should I expect during my business class flight?

During your business class flight, you can expect premium services such as comfortable seats, extra legroom, fine dining, and entertainment options. You will also have access to priority check-in and boarding, as well as exclusive lounges in some airports.

What entertainment options are available on board?

The entertainment options on board may vary depending on the airline, but typically include movies, TV shows, music, and games that you can access on a personal screen or through a shared entertainment system.

Can I order food and drinks during my flight?

Yes, you can order food and drinks during your flight, and business class passengers are often offered premium dining options and complimentary drinks.

Can I change my seat or upgrade to a higher class during my flight?

Seat changes and upgrades during your flight may depend on availability, and additional fees may apply. You can ask the flight attendant if any options are available.

What should I do if I experience a delay or disruption during my trip?

If you experience a delay or disruption during your trip, you should inform the airline staff as soon as possible. They will provide you with information on your options and assistance with any necessary arrangements. You can also contact us for additional support and guidance.

Where are your offices based?

Our head offices are located in 541 Jefferson Ave, Suite 100, Redwood City, CA 94063, USA. We also have global offices located in Europe, Philippines, and India, allowing us to maintain a 24/7 service for all our global clients.

What’s the difference between economy, premium economy, business class and first class?

Economy class is the most basic and affordable option, with limited legroom and amenities. Premium economy offers more space and amenities than economy, but is still less expensive than business class. Business class offers a more spacious and comfortable seat, priority check-in and boarding, and upgraded meals and amenities. First class is the most luxurious and expensive option, with a fully reclining seat, gourmet meals, and exclusive lounge access.

Are taxes and fees included in the quoted prices?

Yes, all taxes and fees are included in the prices quoted.

Do you guys book hotels too?

Yes, we are happy to make hotel reservations on your behalf.

Will I get called night and day by all your travel managers?

Once you have placed a travel request with us or contacted our direct line, that request is assigned to one travel manager only, and it is with them you will solely communicate throughout the duration of the booking process. They will then only ever contact you at agreed times between yourself and said manager.

What’s the number one airline in the world?

The current leading global carriers are Qatar Airways, Singapore Airlines, Emirates, etc. With their exceptional standards in all classes, they have been leading the industry for some time now. We book tickets with them too!

Can I reserve my preferred seats with you?

Of course! Just ask your personal travel manager to select your preferred seats when they’re making the reservation. However, there may be occasions when seating is limited and your preferred seats are not available.

Why can’t I get discounted domestic flights with you guys?

As a business class ticket selling website, we focus on providing affordable and competitive pricing for business class travel. However, we do offer discounted rates for certain domestic flights that are purchased along with a business class ticket.

Can you help me with travel visas or other documentation?

We can advise you on the standard travel documents you are required to have to fly. For any specialist documents (Visa, Work Permit, TA, etc.), please enquire with the relevant government website of your travel destination and transit countries.

Can I earn rewards or frequent flyer miles with my business class ticket?

Yes, you can earn rewards or frequent flyer miles with your business class ticket. However, the amount of miles earned may vary depending on the airline and your membership status.

How can I contact customer support if I have questions or issues?

You can contact our customer support team via phone or email. Our customer support line is available 24/7 for any assistance you may need.

What is your privacy policy and how do you protect my personal information?

We take the privacy and security of our customers' personal information very seriously. We have a strict privacy policy in place that outlines how we collect, use, and protect your personal information. We use industry-standard security measures to protect your data and ensure that it is not misused.

How do I stay up to date on the latest travel advisories and restrictions?

We recommend regularly checking the websites of your airline and government travel advisories for updates on any travel restrictions or advisories. Additionally, our travel managers can provide you with up-to-date information on any travel advisories or restrictions that may affect your trip.